CLIENT SERVICE AGREEMENT [Group]
The 10 Balanced Program

Version: 2025/2026


Service: The 10 Balanced Program (Group Coaching)
Investment: $97 CND + tax

This agreement is made between Andrea Saliba Nutrition (referred to as “Company”, “we”, “us”) and the client (referred to as “you”) and takes effect on the date that it is signed by both parties.


The Company agrees to provide Group Coaching “10 Balanced Program” (referred to as “Service”) and you agree to retain the Company to provide the Service. Therefore, the parties agree as follows:

1. NATURE OF THE SERVICE 

1.1 The Service is intended to address health and wellness goals through general information, education, brainstorming, asking clarifying questions, priority setting, strategies, tactics, plans, guidance, identifying resources, providing examples, and discussing lifestyle modification including food, supplements, exercise, stress management and habits.

1.2 The Service includes:

  • Group coaching for 4 weeks over Kajabi and WhatsApp chat
  • 5 Week access to Kajabi online platform
  • Lifetime possession of any program PDF's offered once downloaded
  • Private 1:1 Deep Dive Session may be purchased for an extra fee (when offered)

2. NO THERAPEUTIC RELATIONSHIP, NO PERSONAL ADVICE

2.1 Your participation in the Service does not create a therapeutic relationship with the Company or any of its directors, officers, employees, agents, affiliates, subsidies, representatives, or partners.

2.2 The Service is delivered in a group setting and does not entail the delivery of personal healthcare advice.

2.3 You understand that due to the group nature of the Service, it may not be suitable for your specific individual needs.

3. FOR INFORMATIONAL & EDUCATIONAL PURPOSES ONLY 

3.1 The Service is for informational and educational purposes only. It is not healthcare and does not take the place of healthcare.

3.2 You understand that the Service does not involve diagnosing, treating, curing, or preventing any physical or mental health condition or disease, or prescribing medication.

3.3 You agree to consult your primary healthcare provider before following any of the suggestions or recommendations you receive as a result of the Service, including making any changes to prescription medication, supplements, physical activity, or other lifestyle habits.

4. ASSUMPTION OF RISK

You agree to use the Service at your own discretion and risk. The Company is not responsible for your use of the Service or for any results you may experience.

5. NO WARRANTY OR GUARANTEE

5.1 The Service is offered “as is” without any express or implied warranty or guarantee, including merchantability or fitness for a particular purpose. We try our best to provide you with information and materials that are accurate, complete, reliable, and current, but we cannot guarantee this. We also cannot guarantee your success as a result of purchasing or using the Service.

5.2 You accept full responsibility for your experience with the Service, including any results you may experience. You agree to participate in the Service at your own discretion and risk.

6. FEE & PAYMENT

6.1 The fee for the Service is as follows:

Option 1: Pay in Full

Investment of a one-time payment of $97+tax. Due upon receipt.

The Company will issue you an invoice. Payment must be made by credit card or etransfer.

6.2 Payment is due on the date(s) specified in this agreement. Late payments are not accepted. If you do not make a payment on time, the Company will follow up with instructions on how to ensure that payment is made promptly. The Company reserves the right to withhold your access to the Service until payment is made.

7. REFUND POLICY

7.1 We do not offer refunds. You are responsible for the full payment of the Service, including any outstanding portion of the Service not yet delivered.

8. TERM & TERMINATION 

8.1 The term of this agreement begins on the date that it is signed by both parties and runs for 6 weeks or until one of the parties decides to end it. 

8.2 If the parties desire to continue their professional relationship after this agreement ends, a separate agreement will be entered into.

8.3 The Company is committed to providing you with a positive experience. However, if you become disruptive or otherwise violate the terms of this agreement, the Company may, in its sole discretion, terminate this agreement and limit, suspend or terminate your participation in the Service without refund or forgiveness of outstanding payment.

8.4 You may terminate this agreement at any time for convenience. You agree that, if either party terminates this agreement, the following sections survive: sections 4 (Assumption of Risk), 5 (No Warranty or Guarantee), 6 (Fee & Payment), 8 (Term & Termination), 11 (Confidentiality & Privacy), 12 (Intellectual Property), 13 (Third Party Applications), 13 (Non-Disparagement), 15 (Limitation of Liability), 16 (Indemnification), 18 (Dispute Resolution), 22 (Entire Agreement) and 23 (Governing Law).

9. CLIENT’S RESPONSIBILITIES

9.1 In order to ensure a positive experience for everyone involved, you agree to:

(a) Be honest, transparent, and accurate when completing the intake questions and providing other information to the Company.

(b) Participate fully in the Service to the best of your ability. The Company will do its best to create a safe and supportive space for you to participate so that you can get the most out of the Service.

(c) Be committed to completing any homework and leveraging the support of the Company as needed.

(d) Understand that your success with the Service is up to you. The Company will provide support and guidance, but the key element in your success is your own dedicated participation. If you feel that the Service is not working as desired, you agree to communicate openly and take steps to address this with the Company as soon as possible.

(e) Be respectful of the other participants in the group, including safeguarding the confidentiality of any information they share.

(f) Not use any website, platform, or application in connection with the Service in a way that:

(i) violates any international, federal, provincial, or local laws, regulations, rules, codes, or orders of governmental or judicial authorities;

(ii) is fraudulent, deceptive or misleading;

(iii) tampers with the website, platform, or application by introducing viruses, trojans, worms, logic bombs, or otherwise harms the functionality and security of the website, platform, or application;

(iv) is threatening, harassing, discriminatory, libellous, defamatory, or obscene;

(v) violates any contractual or fiduciary obligations;

(vi) uses the website, platform, or application for any third party marketing without our express written permission; or

(vii) has an adverse effect on our business, reputation, or ability to provide products or services.

9.2 We will report any of the above activity to the relevant law enforcement authorities. You agree to indemnify and hold us harmless from any third-party claims, liability, damages, and/or costs arising from your breach of this agreement.

10. COMMUNICATION

You are encouraged to communicate with the Company by email to ask questions or provide feedback. We do not represent that we will respond immediately, but we will try our best to respond within 48 hours during regular working hours (Monday to Friday, 9:00 am to 5:00 pm).

11. CONFIDENTIALITY & PRIVACY

11.1 The Company shall keep all confidential information, including personal health information, provided by or about you strictly confidential as required by law.

11.2 The Company respects your privacy and takes reasonable measures to safeguard it, but unfortunately it is not possible to guarantee that any information transmitted electronically is 100% secure. The Company does not warrant the security of any confidential information you electronically submit to the Company, either directly or through a third party. 

12. INTELLECTUAL PROPERTY

12.1 The Company may share proprietary material with you as part of providing the Service. This material is protected by law governing copyright, trademarks, and other proprietary rights. The Company retains sole ownership of all intellectual property related to the Service. No license to sell or distribute the Company’s intellectual property is granted or implied to you.

12.2 You agree that the Company’s proprietary material is solely for your non-commercial personal use. You agree not to share, lend, sell, resell, transfer, copy, duplicate or reproduce the material to any third party. 

12.3 If we determine that you are violating our intellectual property rights, we are entitled to enforce our intellectual property rights to the fullest extent permitted by law.

13. THIRD PARTY APPLICATIONS

13.1 The Company may use a number of third party applications to make the Service available to you. The Company assumes no responsibility for the content, security, or reliability of any third party application or website, or for any losses or damages you may incur from using any third party application.

13.2 Some of the third party applications used in the delivery of the Service may require you to create a unique account with a user name and password. You are responsible for protecting this information from theft or other unauthorized use. If you believe that your account has been compromised, you agree to notify us immediately at info@andreasaliba.ca

13.3 If you would like to know which third party applications we use, contact us at info@andreasaliba.ca if you do not agree with the terms of use for any of these third parties, please do not purchase or use the Service.

14. NON-DISPARAGEMENT

The parties agree to not make any false, disparaging or derogatory statements in public or private regarding the other party.

15. LIMITATION OF LIABILITY

The parties agree to limit the liability of either party for any type of damages to the amount of the total fee paid for the Service under this agreement. This will apply to any liability or cause of action unless otherwise prohibited by law.

16. INDEMNIFICATION

16.1 You agree to indemnify and hold harmless the Company and its directors, officers, employees, agents, affiliates, subsidies, representatives, or partners from any claims, demands, losses, damages, causes of action, lawsuits, and judgments, including legal fees and related costs incurred by you or others that result from your actions under this agreement.

16.2 You agree to defend against any claims, demands, losses, damages, causes of action, lawsuits, and judgments, including legal fees and related costs incurred by you or others that result from your actions under this agreement, unless expressly stated otherwise by the Company in writing.

17. FORCE MAJEURE

17.1 Neither party shall be deemed to be in default of its obligations under this agreement if it is prevented, hindered or delayed from performing such obligations by an act of war, terrorism, civil disturbance, fire, strike, embargo, lockout, interruption of transport, explosion, catastrophic natural event, act of God, or other event where failure to perform is beyond the reasonable control of and not caused by the negligence, intentional conduct or misconduct of the non-performing party.

17.2 If a force majeure event occurs, the non-performing party shall promptly notify the other party of the event, its effect on performance, and how long the non-performing party expects it to last. Thereafter, the non-performing party shall update the other party as reasonably necessary.

17.3 During a force majeure event, the non-performing party shall use reasonable efforts to limit damages to the other party and must resume its performance under this agreement as soon as feasible.

18. DISPUTE RESOLUTION

18.1 If you have any concerns about the Service, your first recourse should be to Contact the company directly at info@andreasaliba.ca

18.2 If we are unable to resolve your concerns, you agree to resolve the dispute through arbitration before a mutually agreed upon arbitrator under the current rules of the Canadian Arbitration Association. If we cannot agree upon an arbitrator, each party will select one arbitrator who will then appoint a third neutral arbitrator to hear the matter. The parties will equally split the costs of the arbitrator and will independently pay their own additional costs related to the arbitration.

18.3 The decision of the arbitrator will be final and binding. The arbitrator will have no authority to award punitive or non-compensatory damages. The maximum award you will be entitled to is the amount you paid for the Service.

18.4 By agreeing to arbitration, you agree to waive your right to sue the Company in court.

19. SEVERABILITY

If a provision in these terms of use is determined to be invalid or unenforceable, the remaining provisions will not be affected and will remain in full effect provided that the purpose of this instrument is not adversely affected.

20. WAIVER

If the Company fails to enforce full compliance of this agreement, whether through default, breach or non-compliance, this shall not constitute a waiver of full compliance. A waiver will only be effective if provided in writing by the Company and signed by you.

21. ASSIGNMENT

Your rights and obligations under this agreement cannot be assigned to any other party.

22. ENTIRE AGREEMENT

This agreement contains the entire agreement between the parties and supersedes any prior agreements between them relating to the subject matter of this agreement.

23. GOVERNING LAW

This agreement shall be governed by the laws of British Columbia Canada, without giving effect to any choice or conflict of law provision or rule of another jurisdiction.

CONSENT FORM AND WAIVER OF LIABILITY

CONSENT FORM AND WAIVER OF LIABILITY

Version: 2025

1. CONFIDENTIALITY

I may be asked to share information about my health and well-being while participating in the service. This information is for the sole purpose of enhancing my experience with the service and will be held in the strictest confidence.

2. NATURE OF SERVICE TO BE PROVIDED

  • Andrea Saliba Nutrition is providing group coaching. The service includes the following; Group coaching for 4 weeks over WhatsApp chat
  • Group live Zoom kick-off call
  • Suggested physical activity in the form of walking, strength training or yoga
  • General information, education, questions, priority setting, strategies, tactics, guidance, identifying resources, providing examples, making suggestions and recommendations, and discussing lifestyle modifications

Some of the benefits of the service may include:

  • Improving my overall health and well-being, including my level of physical, mental, and emotional fitness
  • Improving my overall health and well-being by learning new strategies and tactics, and feeling more empowered to make healthy choices
  • Learning new techniques and methods to prepare food, learning about new foods and ingredients, and learning about the nutritional value of certain foods

3. ASSUMPTION OF RISK

I agree to participate in the service at my own discretion and risk and I undertake ongoing and full responsibility to participate within my personal limitations and comfort level.

I understand that I may be engaged in intense physical exertion while participating in the service. I recognize that I must be in adequate health to participate. I represent and warrant that I am physically fit enough to participate and that I have no medical condition that would prevent my participation. I understand that it is my responsibility to consult with my healthcare provider before I participate in the service.

I understand that my participation in the service could result in the following risks: discomfort, soreness, injury, blood pressure fluctuation, fainting, and aggravation of existing health conditions or injuries.

If I experience anything that does not feel appropriate or helpful, I will trust my own judgment and ask for support from Andrea Saliba Nutrition to determine whether and how to make adjustments, and/or I will refrain from participating in the service.

I understand that it is my responsibility to be alert to any physical, medical, mental, or emotional conditions that might affect my participation in the service.

I understand that Andrea Saliba Nutrition reserves the right to refuse my participation in the service based on my fitness, health, or any other grounds.

I understand that the service does not involve:

  • diagnosing, treating, curing, or preventing any physical or mental health condition or disease; or
  • prescribing medication.

I understand that the service does not constitute healthcare and that my medical doctor or other primary care provider is my main source for healthcare. I will consult my medical doctor or other primary care provider before following any of the suggestions or recommendations I receive as a result of the service, including making any changes to prescription medication, supplements, physical activity, or other lifestyle habits.

I understand that the service could pose the following risks:

  • Suggestions or recommendations that could trigger food sensitivity, allergy, or anaphylactic response
  • Suggestions or recommendations that could interact with medications or supplements that I may be taking
  • Inefficacy of suggestions and recommendations
  • A need to modify my health and wellness goals
  • A need to seek the support of other healthcare providers to support my goals
  • Possible failure to meet my goals

If I experience anything that does not feel appropriate or helpful, I will trust my own judgment and ask for support from Andrea Saliba Nutrition to determine whether and how to make adjustments, and/or I will refrain from participating in the service.

I understand that it is my responsibility to be alert to any physical, medical, mental, or emotional conditions that might affect my participation in the service.

I understand that Andrea Saliba Nutrition reserves the right to refuse my participation in the service based on my fitness, health, or any other grounds.

I understand that I may experience thoughts, feelings, and emotional, mental, or physical sensations while participating in the service. Some of these may be unfamiliar, uncomfortable or triggering to me.

If I experience anything that does not feel appropriate or helpful, I will trust my own judgment and ask for support from Andrea Saliba Nutrition to determine whether and how to make adjustments, and/or I will refrain from participating in the service.

I understand that it is my responsibility to be alert to any physical, medical, mental, or emotional conditions that might affect my participation in the service.

I understand that Andrea Saliba Nutrition reserves the right to refuse my participation in the service based on my physical, mental, or emotional state, or on any other grounds.

I understand that the service may involve hands-on engagement with equipment and implements for the preparation of food. This may pose a risk of physical harm.

I understand that the service may expose me to foods or ingredients that may trigger a food sensitivity, allergy, or anaphylactic response.

If I experience anything that does not feel appropriate or helpful, I will trust my own judgment and ask for support from Andrea Saliba Nutrition to determine whether and how to make adjustments, and/or I will refrain from participating in the service.

I understand that it is my responsibility to be alert to any physical, medical, or health conditions, including any known food sensitivity or allergy, that might affect my participation in the service.

I understand that Andrea Saliba Nutrition reserves the right to refuse my participation in the service based on safety concerns, or on any other grounds.

I understand that the service may expose me to foods or ingredients that may trigger a food sensitivity, allergy, or anaphylactic response.

I understand that it is my responsibility to be alert to any physical, medical, or health conditions, including any known food sensitivity or allergy, that might affect my participation in the service.

I understand that Andrea Saliba Nutrition reserves the right to refuse my participation in the service based on safety concerns, or on any other grounds.

Andrea Saliba Nutrition has given me an opportunity to ask questions about the benefits and the risks of the service to be provided. Andrea Saliba Nutrition will make best efforts to provide the service in a safe and effective manner to meet my needs and goals.

However, there is no guarantee of any particular outcome from participating in the service.

4. WAIVER OF LIABILITY

I understand that my participation in the service is completely voluntary. I confirm that I willingly assume full responsibility for all risk and damages to my person or property that I am exposing myself to, whether known or unknown.

I agree to irrevocably release and waive any claims that I may have Andrea Saliba Nutrition even if liability may arise from their negligence or carelessness, from dangerous or defective equipment or property owned, maintained or controlled by them, or because of their possible liability without fault.  

I understand that by agreeing to and signing this form, I am waiving valuable legal rights, including my right to make a claim against Andrea Saliba Nutrition, and the right of others to make a claim on my behalf.

I have read and fully understand this form and I freely and voluntarily agree to it.

HEALTH INFORMATION DISCLAIMER 

The Company is providing the Service in the capacity of a Registered Holistic Nutrition Practitioner, Registered Health Coach. You understand that the Company is not a physician, naturopath, dietician, or other regulated health professional. You understand that the Company does not diagnose, treat, cure, or prevent any physical or mental health condition, illness, or disease, and that the Service is not intended as the practice of medicine, naturopathy, dietetics, or any other type of service provided by a regulated health professional. 

You understand that the Service may address personal health and well-being goals through general information, education, questions, priority setting, strategies, tactics, plans, guidance, identifying resources, providing examples, making suggestions and recommendations, and discussing lifestyle modification including food, supplements, exercise, and habits.
You understand that your primary healthcare provider is your main source for healthcare. You agree to discuss any lifestyle modifications, including changes to diet, exercise, supplements, or medications with your primacy healthcare provider before implementing any suggestions arising from the Service.

You understand that the Company does not guarantee any outcome from the Service or from any other work engaged in between the parties. You agree to receive the Service at your own discretion and risk.

CANCELLATION POLICY

Should you book a private Deep Dive Session, the Company requires a 24-hour cancellation notice prior to your appointment time. Please notify the Company by email. If you cancel with less than 24-hours’ notice, a fee of $50.00 will be required. Payment is due on or before your next appointment date or on the date otherwise specified by the Company in writing.


REFUND POLICY

We do not offer refunds for any serves offered. You are responsible for the full payment of the Service, including any outstanding portion of the Service not yet delivered.

If you pay by credit card, you agree to not dispute any charges with your financial institution and/or credit card provider for Service that you have paid for and received, or for Service that you have paid for and cancelled after paying.

TERM & TERMINATION 


The term of this agreement begins on the date that it is signed by both parties and runs 6 weeks or until one of the parties decides to end it. 

The Company is committed to providing you with a positive experience. However, if you become disruptive or otherwise violates the terms of this agreement, the Company may, in its sole discretion, terminate this agreement and limit, suspend or terminate your participation in the Service without refund or forgiveness of outstanding payment.

You may terminate this agreement at any time for convenience. You agree that, if either party terminates this agreement, the following provisions survive: sections 3 (Fee and Payment), 6 (Term & Termination), 9 (Confidentiality & Privacy), 10 (Intellectual Property), 11 (Testimonials), 12 (Non-Disparagement), 13 (Limitation of Liability), 14 (Indemnification), 16 (Dispute Resolution), and 20 (Governing Law).

CLIENT’S RESPONSIBILITIES

In order to ensure a positive experience for everyone involved, you agree to:

(a) Be honest, transparent, and accurate when completing the intake questions and providing other information to the Company.

(b) Participate fully in the Service to the best of your ability. The Company will do our best to create a safe and supportive space for you to participate so that you can get the most out of the Service.

(c) Be committed to completing any homework and leveraging the support of the Company as needed.

(d) Understand that your success with the Service is up to you. The Company will provide support and guidance, but the key element in your success is your own dedicated participation. If you feel that the Service is not working as desired, you agree to communicate openly and take steps to address this with the Company as soon as possible.

COMMUNICATION

You are encouraged to communicate with the Company by email or text message to ask questions or provide feedback. We do not represent that we will respond immediately, but we will try our best to respond within during regular working hours (Monday to Friday, 8:00 am to 5:00 pm).

CONFIDENTIALITY & PRIVACY

The Company shall keep all confidential information, including personal health information, provided by or about you strictly confidential as required by law.

You agree that subject to your prior express written consent, the Company may share your personal health information with your healthcare provider(s) for the purpose of providing the Service or for the purpose of ensuring that you receive appropriate care from another provider. You understand that you are entitled to withdraw consent for the Company to share your personal health information, in whole or in part, with another provider.

The Company respects your privacy and takes reasonable measures to safeguard it, but unfortunately it is not possible to guarantee that any information transmitted electronically is 100% secure. The Company does not warrant the security of any confidential information you electronically submit to the Company, either directly or through a third party. 

INTELLECTUAL PROPERTY

The Company may share proprietary material with you as part of providing the Service. This material is protected by law governing copyright, trademarks, and other proprietary rights. The Company retains sole ownership of all intellectual property related to the Service. No license to sell or distribute the Company’s intellectual property is granted or implied to you.

You agree that the Company’s proprietary material is solely for your non-commercial personal use. You agree not to share, lend, sell, resell, transfer, copy, duplicate or reproduce the material to any third-party.


NON-DISPARAGEMENT

The parties agree to not make any false, disparaging or derogatory statements in public or private regarding the other party.

LIMITATION OF LIABILITY

The parties agree to limit the liability of either party for any type of damages to the amount of the total fee paid for the Service under this agreement. This will apply to any liability or cause of action unless otherwise prohibited by law.

INDEMNIFICATION

You agree to indemnify and hold harmless the Company and its directors, officers, employees, agents, subsidies, representatives, or partners from any claims, demands, losses, damages, causes of action, lawsuits, and judgments, including legal fees and related costs incurred by you or others that result from your actions under this agreement.

You agree to defend against any claims, demands, losses, damages, causes of action, lawsuits, and judgments, including legal fees and related costs incurred by you or others that result from your actions under this agreement, unless expressly stated otherwise by the Company in writing.

FORCE MAJEURE

Neither party shall be deemed to be in default of its obligations under this agreement if it is prevented, hindered or delayed from performing such obligations by an act of war, terrorism, civil disturbance, fire, strike, embargo, lockout, interruption of transport, explosion, catastrophic natural event, act of God, or other event where failure to perform is beyond the reasonable control of and not caused by the negligence, intentional conduct or misconduct of the non-performing party.

If a force majeure event occurs, the non-performing party shall promptly notify the other party of the event, its effect on performance, and how long the non-performing party expects it to last. Thereafter, the non-performing party shall update the other party as reasonably necessary.

During a force majeure event, the non-performing party shall use reasonable efforts to limit damages to the other party and must resume its performance under this agreement as soon as feasible.

DISPUTE RESOLUTION

If you have any concerns about the Service, your first recourse should be to Contact the company directly at info@andreasaliba.ca

If we are unable to resolve your concerns, you agree to resolve the dispute through arbitration before a mutually agreed upon arbitrator under the current rules of the Canadian Arbitration Association. If we cannot agree upon an arbitrator, each party will select one arbitrator who will then appoint a third neutral arbitrator to hear the matter. The parties will equally split the costs of the arbitrator and will independently pay their own additional costs related to the arbitration.

The decision of the arbitrator will be final and binding. The arbitrator will have no authority to award punitive or non-compensatory damages. The maximum award you will be entitled to is the amount you paid for the Service.

By agreeing to arbitration, you agree to waive your right to sue the Company in court.

SEVERABILITY

If a provision in this agreement is determined to be invalid or unenforceable, the remaining provisions will not be affected and will remain in full effect provided that the purpose of this agreement is not adversely affected.

AMENDMENT

This agreement may only be amended with the written and signed consent of both parties.

ENTIRE AGREEMENT

This agreement contains the entire agreement between the parties and supersedes any prior agreements between them relating to the subject matter of this agreement.

GOVERNING LAW

This agreement shall be governed by the laws of British Columbia Canada, without giving effect to any choice or conflict of law provision or rule of another jurisdiction.